Calls during a service
The phone rings while a provider is performing a service and can't step away to answer it.
Med spas & aesthetic practices
Appointment Scheduling Support for Med Spas & Aesthetic Practices
When you're with a client, you shouldn't have to stop to answer every scheduling call, move an appointment or manage a cancellation. Nestyvo helps manage scheduling around the availability, services and scheduling rules your practice establishes, so providers and staff can stay focused on the client in front of them. Your practice provides the treatments. Nestyvo helps manage the calendar.
With a client
When you're with a client, appointment requests keep coming.
In a small med spa or aesthetic practice, scheduling work doesn't pause while services are being performed.
New appointment requests
Requests to book arrive throughout the day, and each one needs a timely reply.
Requests for different times
Clients ask to move to another day or time, and every change has to be worked into the calendar.
Cancellations creating openings
A cancellation leaves an opening — often at a moment no one is free to address it.
Back-and-forth scheduling
Finding a time that works can take several calls or messages before anything is confirmed.
Keeping provider calendars organized
Multiple providers, services and appointment lengths make the calendar harder to keep in order.
Waitlist and earlier-appointment requests
Clients who want an earlier time need to be tracked and contacted when something opens up.
Providers covering the front office
In a small practice, the people providing services are often also helping manage the front desk.
People, not software
Human scheduling support for your aesthetic practice.
Nestyvo provides real human scheduling support. Our team manages appointment requests by following your practice's approved scheduling processes, availability and instructions — working as an extension of your scheduling and front-office function, not a generic call center. Clinical questions and treatment decisions always remain with your practice.
What Nestyvo can handle
Support can be tailored to your plan, workflow and practice needs.
- Incoming scheduling calls and requests
- Appointment booking
- Appointment rescheduling
- Cancellation handling
- Calendar management
- Scheduling-related follow-up
- Calendar gap filling where appropriate
- Waitlist or earlier-appointment requests where appropriate
- Communicating practice-approved scheduling information
- Reminding clients to complete forms or information already requested by the practice
Nestyvo schedules appointment types only according to the rules your practice supplies. Whether a person is appropriate for any treatment or procedure is always determined by your practice.
What Nestyvo does not do
- Access medical records, treatment records or clinical notes
- Conduct medical or clinical intake or assessment
- Determine whether someone is a candidate for a treatment
- Recommend treatments, products or procedures
- Answer clinical questions
- Provide medical advice
- Give pre-treatment or post-treatment medical guidance
- Make treatment or clinical decisions
- Handle insurance verification or claims
- Handle medical billing
- Provide emergency or urgent medical guidance
Clinical and treatment questions are referred back to your practice.
Learn more about our appointment scheduling services, or see every front-office service Nestyvo provides.
Your rules
Your services. Your availability. Your scheduling rules.
Nestyvo doesn't change how your practice runs. Your med spa decides how scheduling should work, and Nestyvo follows those approved scheduling processes.
Your practice determines
- Which services may be scheduled
- Provider availability
- Appointment duration
- Your scheduling rules
- Cancellation and rescheduling procedures
- Which appointment types require a consultation first
- When a question must be referred back to the practice
- Waitlist and gap-filling procedures
- What approved scheduling information Nestyvo may communicate
Openings
Help keep openings from getting lost in the calendar.
Cancellations and newly available appointments are easy to miss on a busy day. Where it's included in your workflow, Nestyvo can help with approved waitlist or earlier-appointment outreach when an opening appears. Availability and customer response vary, so not every opening will be filled.
MondayAppointment calendar
9:00Booked
10:00Booked
11:00OpenScheduling opportunity
12:00Booked
1:00Booked
01Cancellation
02Open appointment
03Approved opportunities
04Customer outreach
05Available to rebook
Read the four-step onboarding process, or compare monthly scheduling support plans.
Keep Your Attention on the Client in Front of You
Your providers focus on treatments and clients. Nestyvo helps manage the scheduling workload — booking, rescheduling, cancellations and calendar requests — around the services, availability and rules your practice sets.